How do you reduce your carbon footprint?
At ATACZ, our mission is to make a positive impact on the planet and inspire change through sustainability. Our bags and straps are made from recycled polyester, helping to prevent 1-2 PET bottles from entering the ocean with each product. Additionally, we use biodegradable TPU labels in our products to further reduce environmental harm. We’re committed to creating products that not only inspire change through design but also protect our planet.
Can you explain how free shipping is offered?
Free Shipping Promotion
Enjoy free standard shipping on orders over $150 CAD / $108 USD before tax, excluding applicable fees.
This free shipping offer is available for a limited time only and applies to eligible orders shipped within Canada and the United States. The free shipping threshold is calculated before applicable taxes and after discounts are applied.
Free shipping does not apply to expedited shipping options, oversized items, special handling fees, or any additional charges displayed at checkout.
This promotion is subject to change, availability, and additional terms at ATACZ’s discretion. Free shipping eligibility is determined at checkout.
Am I required to pay sales tax in the US?
Sales and Use Tax Policy
Tax Collection in California and Tennessee ATACZ is registered to collect and remit sales tax in the states of California and Tennessee due to our physical inventory presence (Physical Nexus) in those jurisdictions. For orders shipping to these states, the applicable local and state sales tax will be automatically calculated and added to your order total at checkout.
Notice to Customers in All Other States For all other U.S. states and territories, ATACZ does not currently establish a "Nexus" (legal tax presence) as defined by individual state thresholds. Therefore, ATACZ is not required to, and does not, collect or remit sales or use tax in your state.
Your Responsibility as a Purchaser Please be advised of the following regarding your purchase:
- Tax Obligation: Your purchase is not exempt from tax merely because it is made over the internet. Unless specifically exempt by your state's laws, your purchase is subject to Use Tax.
- Self-Accrual: It is the customer’s sole responsibility to self-accrue and remit any applicable sales or use tax directly to their state’s Department of Revenue or taxing authority where the product is used, stored, or consumed.
- Compliance: We encourage all customers to review the specific sales and use tax regulations in their home state to ensure full compliance with local laws.
Reporting Requirements In accordance with "Notice and Reporting" laws in various states (including but not limited to Pennsylvania, Oklahoma, and Washington), this notice serves as a formal notification of your potential tax liability. ATACZ may be required by law to provide an annual report to certain states showing the total amount of your purchases, though no tax was collected by us at the time of sale.
What are the terms and conditions for gift card?
ATACZ Gift Card Terms & Conditions
Last updated: April 2026
These Gift Card Terms & Conditions ("Terms") apply to all ATACZ physical gift cards and electronic gift cards ("Gift Cards") purchased and used via atacz.com or at authorised ATACZ retail locations. These Terms are designed to be compliant with Canadian and U.S. consumer protection laws and are fully compatible with Shopify Gift Card functionality.
1. General
- Gift Cards may be used only for the purchase of eligible merchandise available through ATACZ.
- Gift Cards have no cash value and cannot be redeemed, exchanged, or refunded for cash, except where required by law.
- Gift Cards are not credit or debit cards and cannot be reloaded once issued.
2. Purchase & Issuance
- Gift Cards may be purchased online through the ATACZ Shopify store or at participating ATACZ retail locations.
- Electronic Gift Cards are delivered via email to the recipient provided at checkout.
- Physical Gift Cards are issued at retail locations or shipped when applicable.
3. Redemption
- Gift Cards can be redeemed online at checkout on atacz.com or in ATACZ retail stores where accepted.
- Gift Cards cannot be used to purchase other gift cards.
- If the purchase amount exceeds the available Gift Card balance, the remaining balance must be paid using another accepted payment method.
- Any unused balance will remain on the Gift Card and may be used toward future purchases.
4. Returns & Refunds
- Gift Card purchases are final sale and non-refundable.
- Merchandise purchased using a Gift Card may be eligible for return in accordance with ATACZ’s Return Policy, unless otherwise stated.
- Approved refunds for purchases made using a Gift Card will be returned to the original Gift Card and not to cash or other payment methods.
- If a transaction is partially paid by Gift Card and partially by another payment method, refunds are applied to the Gift Card first, up to the amount paid.
5. Promotional & Bonus Gift Cards
- Bonus, promotional, or incentive Gift Cards (including those issued during special campaigns) may be subject to additional conditions, including:
- Final sale status for qualifying transactions
- Restrictions on returns or exchanges
- Expiration or usage limits (where legally permitted)
- Where a purchase qualifies for a promotional Gift Card, the customer may be required to choose between participating in the promotion or retaining standard return eligibility.
- All promotion-specific terms will be clearly communicated at the time of purchase.
6. Loss, Theft, or Unauthorized Use
- Gift Cards should be treated like cash.
- ATACZ is not responsible for lost, stolen, damaged, or unauthorized use of Gift Cards.
- Gift Cards will not be replaced if lost, stolen, or used without authorization, except where required by law.
7. Expiry & Balance Information
- Gift Cards do not expire and no maintenance or inactivity fees apply, unless otherwise permitted by applicable law.
- Customers may check their Gift Card balance online or by contacting ATACZ Customer Care.
8. Legal Compliance (Canada & United States)
- These Terms are intended to comply with applicable Canadian provincial consumer protection laws and U.S. federal and state regulations, including gift card expiry and refund requirements.
- Where local laws impose additional rights or restrictions, those laws will prevail to the extent required.
9. Limitation of Liability
- To the maximum extent permitted by law, ATACZ shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use a Gift Card.
10. Changes to Terms
- ATACZ reserves the right to update or modify these Gift Card Terms & Conditions at any time.
- Changes will apply to Gift Cards purchased after the updated Terms take effect.
11. Contact
If you have questions regarding Gift Cards, please contact:
ATACZ Customer Care
Email: hello@atacz.com
These Terms form part of ATACZ’s overall Terms of Service and Return Policy.
Can't find what you're looking for?
Send us an email and we will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at helloatacz@atacz.com
Other inquiries? Let's chat.
Please email us at helloatacz@atacz.com
